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Senior Partner and Operations Support Representative

Date: Jun 22, 2022

Location: Binan City, 40, PH, 4024

Company: Maxeon

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

 

We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 

 

Join us in POWERING POSITIVE CHANGE™

 

 

Family Description:

·         Overall support to Regional Sales Managers (RSM) for the account coverage for the end-to-end partner support and client relations.

·         Personally, accountable for customer satisfaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for end-to-end partner support and client relations. Personally, accountable for customer satisfaction. Manage the fulfillment of the Business Unit Quarterly Target. Support Sales on the Lead to Opportunity creation, covering the sending of Quote, RFQ, and monitoring for the SFDC progress. Create Purchase Agreement and Pro-Forma Invoice for customers’ acceptance and counter approval of authorized company representative for counter signature.

Minimum requirements  

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

  • Candidate must possess at least a Bachelor's/College Degree in any field or equivalent
  • Required skill (s): Excellent Communication Skills, Computer Proficient, Good Organization skills
  • Required skill (s): Customer Service, Logistics, Revenue Responsibility Analysis / Planning, Knowledge of INCOTERM 2010 and different payment terms
  • Preferably 5 years experience specializing in Order Management, Logistics, or BPO industry
  • Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook
  • Ability to be extremely proactive and drive for results
  • Ability to be flexible and go beyond the everyday job requirements to get the problem solved
  • Ability to solve issues independently, but prioritizes and escalates appropriate issues when necessary
  • With no records of deliberate violation of any Maxeon programs, Policies, and guidelines
  • Must be detail-oriented
  • High analytical skill
  • Required language (s): Business-level English
  • Candidate must possess at least a Bachelor's/College Degree in any field or equivalent
  • Required skill (s): Excellent Communication Skills, Computer Proficient, Good Organization skills
  • Required skill (s): Customer Service, Logistics, Revenue Responsibility Analysis / Planning, Knowledge of INCOTERM 2010 and different payment terms
  • Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook
  • Ability to be extremely proactive and drive for results
  • Ability to be flexible and go beyond the everyday job requirements to get the problem solved
  • Ability to solve issues independently, but prioritizes and escalates appropriate issues when necessary
  • With no records of deliberate violation of any Maxeon programs, Policies, and guidelines
  • Must be detail-oriented
  • High analytical skill
  • Receives and qualifies customer PO check PO against allocation, checks PO’s against allocation, and book customer orders into ERP system (Oracle)
  • Process Order Booking and fulfillment via ERP System.
  • Ensure to meet the company Metrics SLA.
  • Sales Order Booking, ship confirm to fulfillment acceptance via ERP System.
  • Sends sales order confirmation to the customers within specified SLAs
  • Updates and maintains existing sales orders as required.
  • Ensure to send the Electronic Data Interchange signal to the warehouse.
  • Ensure all orders ship per the schedule and meet customer commitments/ On-time delivery.
  • Track shipment movements and deliveries.
  • Provide delivery status and shipping information to customer/ sales.
  • Manual CIPL generation for Good to go and Import Requirements.
  • Sending shipment documents (Including CIPL; BL; FTD and Sales Invoice) to 3PL and customers.
  • Generation of the Flash Test Data as required.
  •  
  • Monitor orders that are for closing for proper revenue recognition
  • Coordinate with respective support groups to ascertain the delivery of total customer satisfaction.
  • Contribute to continuous improvement of Operations by alerting management of key process issues, including root causes, suggestions for improvement, and implementation with the use of Quality problem-solving tools such as 3WI, PDCA, 8D, and RCCA.
  • Archive all the documents per SPOC requirements.
  • Develop effective relationships with colleagues and ensure optimal levels of competency from all.  
  • Participate in various team meetings and ensured effectiveness by regularly communicating with team members.
  • Evaluate customer issues and resolved them effectively and ensured customer satisfaction.
  • Build a good relationship with Stakeholders and ensure expectations are being met.
  • Performs  User Acceptance Testing (UAT) as per business requirements.
  • Review and validate Bill of Lading and sends approval to 3PL.
  • Coordinate with 3PL warehouse for the weekly scheduled materials for receipt and shipment.
  • Support the management initiatives to achieve departmental goals and to further develop the business.  
  • Review current business processes and champion re-engineering as needed.  
  • Perform additional tasks as required by Supervisor.
  • Ensure all activities are compliant with policies and controls.

 

 

 

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by national, federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


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