Desktop System Specialist

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 

Join us in POWERING POSITIVE CHANGE™

Job Description:

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs configure and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment. Maintains passwords, data integrity, and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in the development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Knowledge and Technical Skills:

• Hardware Setup/configuration, troubleshooting and replacement.
• Deploying build images and software’s using SCCM to Laptops and Desktops.
• Supporting and interacting with end users, including moves, transfers, new hires, etc.
• Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting.
• Inventory Management including disposal and intake
• Commissioning and decommissioning of assets

Troubleshooting & fixing tech issues:

• Desktop
• Laptop
• Accessories
• Windows or MAC with basic troubleshooting (Example: Email configuration/Drive Mapping/Connectivity issues)
• Mobile Device
• VIP Users Onetime support
• VPN Connectivity/Installations
• Hardware Request (Example: New hire/ Leaver Request/Office Movement)
• Printer troubleshooting (Very minimal support but coordinate with local facilities and Vendor)
• Application and database installation / troubleshooting
• Data back up and recovery
• MS Teams issue and configuration
• Network Equipment and Server

Teamwork, Collaboration and Influence:

• Works under general supervision.
• Gains trust and support of peers.
• Actively participates in team and group activities.
• Collaborates within process/area of responsibility.

Qualifications:

• Bachelor’s degree and 1 - 3+ years of related experience
• Experience in T1 - T2 Hardware and software troubleshooting
• Knowledgeable in windows applications and software installation
• Must be willing to work on a flexible schedule
• Good English communication skills and client management skills

Safety Compliance

Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity

It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.