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IT Systems Manager, Oracle EBS and SOX Support

Date: May 10, 2022

Location: Laguna Technopark, Biñan, LAG, PH, 4024

Company: Maxeon

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.


We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 




Summary of Role

The IT Systems Manager, Oracle EBS and SOX Support will be responsible for managing support operations for Oracle EBS (ERP), Oracle OIM, OAM and a few local systems and providing support for SOX audits. The ideal candidate should have techno functional knowledge and experience with Oracle Applications framework and underlying technology. He/ she will be responsible for application availability. He/ she should have excellent knowledge in IT Operation process life cycle, Incident Management Change Management, Release management and SOX Compliance process.  


Due to covid and travel restrictions, only candidates residing in Malaysia need to apply. 


Essential Duties & Responsibilities

  • Manage processes for incidents, service requests, change requests and access requests 
  • Ensure all work requests are received through ServiceNow (IT Ticket System). Ensure tickets are always kept updated. 
  • Diagnose, troubleshoot and provide/develop solutions to complex issues in a timely manner while making sure business needs are met.
  • Create and maintain technical support documentation, production application configurations, customizations, and standard operating procedures (protection of information and acquisition of software) 
  • Identify repeating issues and provide solutions to resolve and prevent future issues from reoccurring 
  • Work with the Global Support Head on Monthly activities/reporting and budgets 
  • Liaise with PMO team for tools and guidance on improvement projects 
  • Support Audits (including SOX audits) and other initiatives as applicable 
  • Highlight / escalate risks and issues of ERP and other systems to Global Support Head as applicable 
  • Participate in projects and initiatives as required 
  • Provide guidance and support the users in their efforts to become proficient in the use of the applications 
  • Work with technical developers and database administrators to correct issues in the functioning of the applications 
  • Facilitate in creating training material for users on the use of the business applications 
  • Evaluate the impact of deploying patches and software updates to Oracle eBusiness Suite. 
  • Lead problem resolution support effort related to assigned applications to support the Help Desk. 
  • Ensure that the Change Management process is followed for all systems 
  • Maintain full and accurate documentation of all reported problems along with their resolution 
  • Provide direction and guidance to team resources for all PL/SQL, Report, Interface, Conversion, Extensions, Workflow (RICEW) and infrastructure design, development, and testing 
  • Complies at all times the Environment, Health and Safety and Manufacturing Quality standards, rules and regulations
  • Performs other duties may be assigned



Minimum Requirements 

  • Degree in Information Technology, Computer Science or Engineering
  • 8+ years of techno-functional experience working in various Oracle EBS Modules,   web applications, and integrations between systems for mission critical business operations.
  • Must have experience as a hands-on lead / manager supervising a team of around 5-10 resources / consultants and providing global application support. 
  • Good knowledge in Internal and external IT Audit process and SOX Controls. 
  • Good verbal and written communication skills, excellent organization abilities, and strong leadership skills

 Preferred Requirements 

  • Knowledge and experience in IT best practice framework like SOX, ITIL 4 and IT governance methodologies
  • Experience in ServiceNow system handling incident tickets, change request and problem tickets. 
  • Experience in prioritizing incident ticket and ensure the tickets are resolved per SLA. 
  • Experience in user onboarding, termination process and self-service access request and certification process in OIM  
  • Working knowledge of other modules in Oracle ERP like – Inventory, Purchasing, Order Management, Bill of Materials, Work in Process etc
  • Experience in a manufacturing company is preferred.




Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by national, federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Job Segment: Database, Oracle, Computer Science, Manager, ERP, Technology, Management