Aftersales & Product Engineer - Netherlands

Powering Positive Change™  

Join Our Team at Maxeon: Aftersales and Product Engineer Netherlands – Where Innovation Meets Sustainability

Who We Are: Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 39 years – from the very edge of outer space to countless rooftops below.        

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.    

We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team! 

Learn more about Maxeon

Are you ready to power positive change?  

Your Mission: As our Aftersales and Product Engineer, based in Netherlands (Remote), and reporting to the Product Engineering and Aftersales Director, your role will be pivotal in supporting our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution. If there is a problem in the field, this team is the last stop for a field issue engineering resolution.  You will also serve as a critical step in closed-loop learning for Maxeon, using and developing state-of-the-art analytical tools and methods to diagnose issues in the field, performing failure analysis on customer returns, validating degradation and failure models, communicating failure details and root cause to key stakeholders, and recommending resolutions.

Make Your Mark: How You Will Drive Change:

• Support the delivery, efficiency, and productivity of the field services activity, including providing input on scheduling & prioritization, caseload management and tracking SLA compliance.
• Provide field service technicians/electricians with necessary product and software training & evaluate their work, following up on open or unresolved field service cases, actively monitor resolution targets, and support the fulfill field service obligations.
• Tier 3 Technical Issue Escalation Point, interfacing with customers/partners/ vendors/suppliers as the Subject Matter Expert (SME) for issue resolution for battery storage & hybrid string inverters.
• Define and implement new aftersales processes and standardize technical issue resolutions, as well as reduce warranty costs by engineering and deploying these across the global customer support teams.
• Improve and report Customer/Partner health metrics related to technical cases through closed loop learning with vendors and internals stakeholders.
• Work closely with application engineering, training, quality, reliability and customer support teams, complying at all times with Environment, Healthy and Safety and Quality standards, rules and regulations.

Your Toolkit: Skills That Make a Difference

Essential for your Success:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills. 

•  BS degree in electrical engineering, energy technologies, or related field, and 2+ years’ experience in an engineering role (solar industry preferred) or 5+ years’ experience & MS degree.
• Hands-on experience with failure analysis, troubleshooting, ticketing/case management systems, creating Scopes of Work, and creatively developing innovative solutions to electro/mechanical challenges involved with PV installations.
• Fluency in English and Dutch, willingness to travel up to 30% domestic and occasional international travel (Europe).

It would be Nice if You Have:

• Experience in PV / solar energy ecosystem, as well as with energy storage products (batteries) &/or inverters.
• Electrical & working at heights certification.

Life at Maxeon: Beyond the Job

At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.

Ready to Make an Impact? Join Us! If you're driven by making a difference and eager to join our mission at Maxeon, we can't wait to meet you. Apply today and join our team to make a brighter future together.

Our Commitment to Equal Opportunities:

Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.