**HR Shared Services Support Specialist

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 

Join us in POWERING POSITIVE CHANGE™

SUMMARY OF ROLE

The HR Shared Services Support Specialist serves as primary support for manager and employee inquiries related to HR offerings, Policies, procedures, system processes, guidance, and programs. The HR Shared Services Specialist reports to the HR Technology and Shared Services Team Lead.

ESSENTIAL DUTIES AND RESPONSIBILITIES

HR Service Desk

• Manage AskHR for Global Shared Services
• Develop and maintain effective relationships, and provide guidance and value-added solutions that contribute to clients’ success and growth of the business
• Manage Service Now Monitoring
• Assigning and escalation of tickets to SMEs, COEs, and product owners
• Responds and accommodate calls for employment verification
• Research and Customer Follow-up. Pulling of SOP needed to properly respond to questions.
• Daily monitoring of ticket statuses and preparation of tickets matrices
• Document HRSS actions by completing forms, reports, logs, matrices, and records
• Ensures job aids, MOPs, and related references are available and up to date

Comp Module Support

• Perform offer approvals in recruiting
• Re-routing and editing of offer approvals
• Generate Offer Letters for the following – New Hires Job Offers, Promotion Letters, Lateral Transfers, Supplementary and Acknowledgement Letters
• Manage Comp modules’ support resolutions
• Support Towers Watson Survey Preparation
• Facilitate Compensation orientation with Maxeon Leaders
• Set-up compensation reports as required

Recruiting Module Support

• APAC Requisition Management
• Talent Pipeline Administration
• Supporting Recruiters in the completion of recruitment processes
• Generate RM reports to support business reporting needs

Employee Central and Grid Support

• Employee Central and reporting
• Proxy Management
• Admin Center Functions
• Time-off monitoring and data analysis
• PTO balances tracking and adjustments
• Maintenance of Employee Services and Global Benefits Page.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in any major preferred
• Minimum of 1-year related business and/or HR shared services experience
• HR knowledge/experience strongly preferred
• Use of the following HRIS tools is required: Success Factors, Oracle, Service Now, and Microsoft Office
• Previous Case Management experience preferred
• Excellent Customer Service Skills and Customer mindset a must (at least 2 years prior relevant experience)
• Able to work in the rotational shift to support Global Maxeon Shared Services
• Strong attention to detail as accuracy is critical
• High integrity, sound judgment, and discretion regarding the handling of confidential information
• Experience supporting Americas, Europe, and Asia Pacific employee bases
• Excellent interpersonal skills with a high degree of tact and diplomacy
• Excellent verbal and written communication skills
• Highly self-motivated, self-starter with the ability to work independently and prioritize workload
• Effective listening skills/demonstrate patience with the ability to empathize and understand where employees are coming from

Safety Compliance

Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity

It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.