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Customer Serv Rep - Americas

Date: Jan 20, 2023

Location: Binan, LAG, PH, 4024

Company: Maxeon

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

 

We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 

 

Join us in POWERING POSITIVE CHANGE™

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5000 people globally.

We push the boundaries, taking solar technology higher, faster and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world.

 

Join us in “POWERING POSITIVE CHANGE”

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Managing all aspects of inbound and outbound lead generation, qualification, and management.
  • Take inbound and outbound calls.
  • Responding to, qualifying, and tracking Inbound Leads and Requests. Nurturing prospects and disseminating qualified leads to appropriate sales teams.
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base.
  • Confer with customers by phone and email either through inbound or outbound contact to provide information and resolution about Maxeon products and services.
  • Adhere to Customer Care policies on attendance, WFM, staffing, communications quality, etc.
  • Perform other duties that may be assigned.
  • Perform additional task as required by Supervisor/Manager
  • Participate in UAT if needed

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Required skill (s): Customer Service
  • Ability to manage complex transaction processing function
  • Experience in managing client-facing team in a Customer Service environment.
  • Preferably 3-5 yrs. Experienced Employees specializing in Customer Service.
  • Computer literate: MS Office (e.g., MS Word, Excel, Power point, and other relevant application)
  • Experience in using CRM systems and software.
  • Highly analytical and patient
  • Excellent in written and oral communication
  • Attention to detail and the ability to work under pressure are keys
  • Customer satisfaction focus, must have the passion, commitment, and drive
  • Ability to multitask and support multiple customer queues
  • Ability to be extremely proactive and drive for results
  • Ability to be flexible and go beyond the everyday job requirements to get problem solved
  • Ability to solve issues independently, but prioritizes and escalates appropriate issues when necessary
  • Required language (s): Fluent in English

 

Others

  • Onsite
  • M-F 10pm - 7am

Safety Compliance

Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

 

Equal Employment Opportunity

It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.


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