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Customer Service Representative

Date: May 1, 2022

Location: Binan, LAG, PH, 4024

Company: Maxeon

Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.

 

We push the boundaries, taking solar technology higher, faster, and farther than before.

We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.

We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world. 

 

Join us in POWERING POSITIVE CHANGE™

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Managing all aspects of inbound and outbound lead generation, qualification, and management.
  • Responding to, qualifying, and tracking Inbound Leads and Requests. Nurturing prospects and disseminating qualified leads to appropriate sales teams.
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to data base.
  • Confer with customers by phone and email either through inbound or outbound contact to provide information and resolution about Maxeon products and services.
  • Adhere to Customer Care policies on attendance, WFM, staffing, communications quality, etc.
  • Perform other duties that may be assigned.
  • Perform additional task as required by Supervisor/Manager
  • Participate in UAT if needed
  • Complies at all times the Environment, Health and Safety and Manufacturing Quality standards, rules and regulations
  • Performs other duties may be assigned

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Required skill (s): Customer Service
  • Ability to manage complex transaction processing function
  • Experience in managing client-facing team in a Customer Service environment.
  • Preferably 1-4 yrs. Experienced Employees specializing in Customer Service.
  • Computer literate: MS Office (e.g., MS Word, Excel, Power point, and other relevant application)
  • Experience in using CRM systems and software.
  • Highly analytical and patient
  • Excellent in written and oral communication
  • Attention to detail and the ability to work under pressure are keys
  • Customer satisfaction focus, must have the passion, commitment, and drive
  • Ability to multitask and support multiple customer queues
  • Ability to be extremely proactive and drive for results
  • Ability to be flexible and go beyond the everyday job requirements to get problem solved
  • Ability to solve issues independently, but prioritizes and escalates appropriate issues when necessary
  • Required language (s): Fluent in English

 

 

 

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by national, federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.


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