Principal Analyst - SFDC

Powering Positive Change™  

In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years – from the very edge of outer space to countless rooftops below.    

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.    

Are you ready to power positive change?  

Job Summary  

As we continue to grow, we are looking for a world-class Principal Analyst – SFDC based in Hyderabad, India and reporting to the Sr. Manager – CRM, Sales & Marketing. In an industry that is reshaping the world’s energy future, there’s no better place to be.  

In this role, you'll lead the architecture and delivery of end-to-end IT CRM solutions, specifically focused on Salesforce.com (SFDC), in collaboration with Sales and Marketing leaders. Your expertise will drive technical consulting, ensuring alignment with industry best practices and a deep understanding of SFDC modules and integrations. You'll play a pivotal role in our organization's growth, contributing to our vision of achieving a sustainable green future by innovating Sales & Marketing, Corporate Finance, Manufacturing, and Supply chain operations through SFDC.

You’ll be responsible for:

• Provide hands-on expertise in CRM domain IT solutions & best practices to guide the choice of IT solutions and process performance.
• Extrapolate business requirements into end-to-end system capability needs, ensuring alignment with CRM domain, IT strategy, and roadmap with detailed solution design documentation and governance.
• Lead all project activities related to SFDC and Integrations with other critical systems like Oracle ERP in an enterprise eco-system.
• Provide 24x5 support on CRM modules with on-call support for critical incidents during weekends/holidays.
• Collaborate closely with other domain consultants to ensure cross-process, systems, data, and integration impact assessment and solutioning.
• Liaise with third-party application vendors for seamless integration and uninterrupted operation of various tools and systems.
• Analyze and evaluate existing Salesforce components and automations to streamline processes and improve system efficiencies.
• Collaborate with internal and external auditors, prepare for SOX controls, provide supporting evidence, and review SOX controls with reviewers.
• Drive platform maintenance including sandbox refreshes, SSO, validation of features on Salesforce releases, and ensure alignment with CI/CD DevOps process for release management.
• Work with customer stakeholders to drive adoption and solution performance measures, serve as a point of escalation for project issues, identify roadblocks, and develop mitigation plans.

You should bring:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills. 

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 10-12 years of hands-on experience in Sales Cloud, Service Cloud, Commerce Cloud, Partner Communities, and Force.com.
• Extensive expertise in Salesforce customizations, including Process Builder, Visualforce Pages, Lightning Web Components, Flows, Triggers, and Custom Objects.
• Proficiency in developing custom solutions, integrations, and web services using Apex, JavaScript, SOQL, OAuth, Single Sign-On, etc.
• Strong experience in environment and release management, code versioning, deployment methodologies, and CI/CD tools, preferably Git (GitHub/Actions).
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer.
• Hands-on experience in B2B Commerce Cloud, Sales Cloud, Service Cloud, B2B Partner Community, and Field Service.
• Exposure to Digital Engagement and Pardot is desired.
• Minimum three end-to-end system implementations, rollouts, and upgrades.
• Exceptional interpersonal skills with a positive, collaborative attitude, ability to build productive cross-departmental relationships, and thrive in an agile environment.

Safety Compliance

Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Our Commitment to Equal Opportunities:

Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.