Partner Support Representative

Date: Apr 2, 2024

Location: Mexicali, MX, 0

Company: Maxeon

Powering Positive Change™  


In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years – from the very edge of outer space to countless rooftops below.  


Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.  


Are you ready to power positive change?  


Summary of role:

·    Overall support to Sales Managers for the account coverage for the end to end partner support and client relations

·    Personally, accountable for customer satisfaction


Key Responsibilities:

  • Managing Potential Lead and Endorsing to the respective Regional Sales Manager or Partner within the network
  • Prepare sales quotations any documentation as requested by Sales Management
  • Create Purchase Agreement and Pro-Forma Invoice
  • Receives and qualify customer PO’s check PO against allocation, checks POs against allocation and book customer orders into ERP system (Oracle)
  • Ensure to send Electronic Data Interchange signal to warehouse (if applicable)
  • Manual CIPL generation for Good to go and Import Requirements
  • Monitor orders that are for closing for proper revenue recognition.
  • Coordinate with respective support groups to ascertain the delivery of total customer satisfaction.
  • Archive all the documents per SPOC Requirements
  • Review of Bill of Lading and Sends approval to 3PL.
  • Coordinate with 3PL warehouse for the weekly scheduled materials for receipt and shipment.
  • Coordinate with internal customer / suppliers. Work internally with Transportation Logistics, Purchasing, and Manufacturing team to prioritize material requirements.
  • Answering phone calls from US Customers, potential partners and customer.


Required Qualifications:

  • Preferably Bachelor's degree holder OR equivalent combination of education and years of related experience.
  •  Experience in Customer Service or Order Management or Fulfillment is required.
  • Preferably 1-2 years’ experience specializing in Customer Service, Order Management, Logistics or BPO industry.
  • Must have good communication skills, computer proficient, good organization skills.
  • Proficient with MS Office Application esp. Excel, PowerPoint, and Outlook
  • Preferably Oracle and Salesforce User
  • Portuguese - Spanish Speaker


Safety Compliance

Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.


Equal Employment Opportunity

It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.

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